Customer satisfaction is our top priority. If you’re not completely happy with your order, we gladly accept free returns and free exchanges on non-custom items within 30 days of delivery (as shown by the courier tracking).
Return Eligibility
To be eligible for a return or exchange, items must be:
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Unworn, undamaged, and unaltered
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Returned in original packaging (boxes, pouches, and any gifts-with-purchase)
Final Sale Items
The following are FINAL SALE and not eligible for return or exchange:
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All custom and personalized pieces (including name, initial, and single-initial styles)
Refunds & Credits
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Eligible items qualify for free returns or free exchanges. Approved returns can be refunded to the original payment method or issued as store credit, based on your preference and eligibility.
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Returns are free. Contact us and we will send you a prepaid return label.
Our No-Headache Return Promise
Our Concierge Team is here to help and make returns easy, no stress, no back-and-forth. If you need help choosing the best option (exchange, store credit, or refund), we’ll happily guide you.
How to Make a Return (Easy Steps)
Step 1: Request a return at https://marysa.co/contact/ (or email info@marysa.co) with your order number.
Step 2: We’ll send you a return label and simple instructions.
Step 3: Pack your piece securely in the original packaging and place it in a shipping box (please do not ship in envelopes, as items can be damaged).
Step 4: Ship it back using the label provided.
Step 5: Once received, please allow 7–10 business days for inspection and processing. You’ll be notified by email as soon as your return is complete.
Important: Returns are inspected before they’re accepted. We cannot accept items that show signs of wear or damage (including but not limited to tangling, scratches, or missing components). If the return arrives damaged due to insufficient packaging, we may be unable to accept it, and a fee may apply.
Marysa is not responsible for items that are lost or damaged in transit when shipped using a label not provided by Marysa.
Cancellation Policy
Orders are processed quickly and entered into production automatically. For this reason, we’re unable to cancel or change an order once it has been placed.
Repair Policy
We stand behind our craftsmanship. If your Marysa piece needs repair within 30 days of delivery, we’ll repair it free of charge.
Please contact info@marysa.co with:
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Your order number, and
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A clear photo of the issue
For jewelry beyond 30 days of receipt, repair and shipping fees may apply (including but not limited to replacement stones, remakes, or other labor). Any additional costs will be discussed with you before work begins.
Repair timeline: Repairs typically take 4–6 weeks, depending on the repair required and seasonal volume. International orders, items altered or repaired outside of Marysa, and items lost in transit are not covered and may void this warranty.
Don’t see your question here? Contact us at info@marysa.co.