For orders placed from September 27, 2026. Earlier orders follow the terms provided at purchase.
Returns & exchanges
We offer free returns and free exchanges on eligible standard pieces within 30 days of delivery, as shown by the courier tracking.
Standard catalog pieces are eligible whether they are in stock or made after you order. Being out of stock or made to order does not, by itself, make a standard design final sale.
Returned items must be unworn, undamaged and unaltered, with original boxes, pouches and any gifts included with the purchase.
Final-sale pieces
Only custom and personalized pieces are final sale and cannot be returned or exchanged. These are designs created or altered specifically for you, including name and initial styles. A standard catalog design made after ordering is not custom or personalized simply because it is produced for that order, and remains eligible for returns under this policy.
Check the availability and return information for your selected product or variation before purchasing. Final-sale status does not prevent you from reporting a defect, damage in transit or an incorrect item; contact us promptly so we can assess the issue and arrange an appropriate resolution.
How to request a return
- Within 30 days of delivery, contact us or email info@marysa.co with your order number.
- We will provide a prepaid return label and instructions for eligible items.
- Pack the piece securely in its original packaging inside a shipping box. Please do not use an envelope.
- Send it using the label provided. Allow 7–10 business days after receipt for inspection and processing; we will email you when it is complete.
Approved returns can be refunded to the original payment method, exchanged, or issued as store credit, based on your preference and eligibility. Returned items are inspected before acceptance. We cannot accept items showing wear, damage, tangling, scratches or missing components. Insufficient packaging may make a return ineligible or result in a fee. Marysa is not responsible for returns lost or damaged when sent using a label not provided by Marysa.
Cancellation & order changes
Contact us within 24 hours of placing your order to request a cancellation or change. Requests can be considered only before shipment or custom production has begun. Cancellation or changes are not guaranteed; please wait for confirmation from Marysa. Include your order number when you contact our team or email info@marysa.co.
Six-month craftsmanship warranty & repairs
Marysa provides a six-month warranty against craftsmanship defects from the date of delivery. Contact info@marysa.co with your order number and clear photos of the issue. We will assess the piece, and covered defect repairs are provided at no charge.
The warranty covers craftsmanship defects. It does not cover normal wear, accidental damage, misuse, loss, or alterations or repairs performed outside Marysa. Wear and damage repairs are handled separately, as are repairs requested outside the six-month warranty period. Repair and shipping fees may apply; any charges will be discussed before work begins.
Repairs typically take 4–6 weeks, depending on the repair and seasonal volume. This repair estimate is separate from production and shipping times for new orders.
For damage in transit, a missing item or an incorrect order, contact us promptly with your order number and photos where applicable so we can review and resolve the issue.