Shopping
Do I need an account to make a purchase?
No, you don’t need an account to shop with us. You can check out as a guest. However, creating an account allows you to track your orders, save favorites, and access exclusive offers.
Is my payment information secure?
Yes. Your payment information is protected using secure, encrypted processing. We do not store your credit card details. You can safely pay using major credit cards, PayPal, or other available options at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay (if enabled in your browser). All transactions are processed in U.S. dollars (USD).
Can I change or cancel my order?
Contact us within 24 hours of placing your order to request a cancellation or change. Requests can be considered only before shipment or custom production has begun. Cancellation or changes are not guaranteed; please wait for confirmation from Marysa. Include your order number when you contact our team or email info@marysa.co.
How do I know if an item is in stock?
In-stock pieces: ship within 2 days. Made-to-order pieces: ship in 2–4 weeks. Contact us before ordering if you have a delivery deadline. Made-to-order includes standard catalog designs produced after ordering, as well as custom or personalized pieces.
Do you offer gift packaging?
Yes. All Marysa pieces are delivered in our signature jewelry box, perfect for gifting. You can also include a personalized gift message at checkout.
Can I order a custom or personalized design?
Contact us before ordering to confirm the design, production estimate and availability. Custom and personalized pieces are final sale. Standard catalog designs made after ordering are eligible for the same 30-day returns as in-stock pieces; see the full policy.
What if an item I like is sold out?
If an item is temporarily unavailable, you can contact us to inquire about made-to-order availability.
Where can I find size or fit information?
You can find detailed size guides on each product page. If you’re unsure about sizing (especially for rings), feel free to reach out to us for assistance before ordering.
Shipping
What Shipping Methods Are Available?
Orders are shipped via trusted carriers such as FedEx and USPS. All shipments include tracking, are fully insured, and high-value items may require a signature upon delivery.
Do You Ship Internationally?
Marysa ships only within the United States. We do not currently offer international shipping.
How long does it take for home delivery?
US shipping transit: estimated 2–5 days after dispatch, depending on your location. This is additional to processing or production time. For in-stock pieces, allow up to 2 days for dispatch plus 2–5 days in transit. For made-to-order pieces, allow 2–4 weeks before dispatch plus 2–5 days in transit. Delivery dates are estimates; contact us before ordering for a time-sensitive purchase.
How Long Will It Take To Get My Package?
In-stock pieces: ship within 2 days. Made-to-order pieces: ship in 2–4 weeks. Contact us before ordering if you have a delivery deadline. Made-to-order includes standard catalog designs produced after ordering, as well as custom or personalized pieces.
US shipping transit: estimated 2–5 days after dispatch, depending on your location. This is additional to processing or production time. For in-stock pieces, allow up to 2 days for dispatch plus 2–5 days in transit. For made-to-order pieces, allow 2–4 weeks before dispatch plus 2–5 days in transit. Delivery dates are estimates; contact us before ordering for a time-sensitive purchase.
What is the shipping cost?
Shipping is completely free on all orders within the United States — no minimum purchase required.
Can I track my order?
Yes. Once your package ships, you’ll receive a tracking link via email so you can follow your order’s progress in real time.
Orders & Returns
What is your return policy?
We offer free returns and exchanges on eligible standard pieces within 30 days of delivery. Standard catalog designs are eligible whether in stock or made after ordering. Items must be unworn, undamaged and unaltered, with all original packaging and any included gifts. Only custom and personalized pieces are final sale. Contact us with your order number for a prepaid return label. See the full Return, Cancellation & Warranty Policy.
What if there is a problem with my order?
If there is any issue with your order, such as damage during shipping, missing items, or receiving the wrong product, please contact us right away at info@marysa.co. We’ll review your case promptly and provide a replacement, repair, or refund as needed. Please contact us as soon as possible after delivery so we can resolve the issue quickly and ensure your complete satisfaction.
What does the craftsmanship warranty cover?
Marysa provides a six-month warranty against craftsmanship defects, measured from delivery. Contact us with your order number and clear photos so we can assess the issue; covered defect repairs are provided at no charge. Normal wear, accidental damage, misuse, loss, and alterations or repairs outside Marysa are not covered. Repairs for wear or damage, and repairs outside the warranty period, are assessed separately; any repair and shipping fees will be discussed before work begins. See the full warranty and repair policy.