Shopping
No, you don’t need an account to shop with us. You can check out as a guest. However, creating an account allows you to track your orders, save favorites, and access exclusive offers.
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your credit card information on our servers. You can safely pay using major credit cards, PayPal, or other available options at checkout.
We accept all major credit and debit cards, PayPal, and Apple Pay (if enabled in your browser). All transactions are processed in U.S. dollars (USD).
If you need to make a change or cancel an order, please contact us within 24 hours of placing it. Once an order has been shipped or a custom piece has entered production, it can no longer be changed or canceled.
Each product page shows real-time availability.
Items marked as “Available” are ready to ship within 3–4 business days.
Items marked as “Made to Order” or “Custom” take approximately 3–4 weeks for crafting and delivery
Yes. All Marysa pieces are delivered in our signature jewelry box, perfect for gifting. You can also include a personalized gift message at checkout.
Absolutely. We offer customization on select items. If you’d like to personalize a piece, please contact us before placing your order to confirm the design details and delivery timeline.
If an item is temporarily unavailable, you can contact us to inquire about made-to-order availability.
You can find detailed size guides on each product page. If you’re unsure about sizing (especially for rings), feel free to reach out to us for assistance before ordering.
Shipping
We ship most of our jewelry orders through FedEx and USPS, depending on your location and order type. All shipments include tracking, and high-value items require a signature upon delivery for added security.
No. At this time, Marysa ships only within the United States. We do not currently offer international shipping or delivery outside the U.S.
For items marked as “available”, delivery typically takes 3–4 business days within the United States.
For customized or made-to-order pieces, please allow 3–4 weeks for preparation and delivery.
You can always find the estimated delivery time on each product page.
Once your order is confirmed, you’ll receive an email with tracking details.
In-stock items: arrive within 3–4 business days.
Custom items: take approximately 3–4 weeks, depending on design and craftsmanship time.
Shipping is completely free on all orders within the United States — no minimum purchase required.
Yes. Once your package ships, you’ll receive a tracking link via email so you can follow your order’s progress in real time.
Orders & Returns
We offer free returns on all eligible items. If you’re not completely satisfied with your purchase, simply contact us within 14 days of delivery, and we’ll provide a prepaid return label.
Please note that custom-made or personalized jewelry may not be eligible for return unless defective.
If there’s any issue with your order — such as missing items, damage during shipping, or receiving the wrong product — please contact us right away at support@marysa.co
We’ll review your case promptly and provide a replacement, repair, or refund as needed.
Please contact us within 7 days of receiving your package so we can resolve the issue quickly and ensure your complete satisfaction.